Job Alert: Compressed Air International Inc. Is Hiring!

Compressed Air International Inc. is one of the leading brands in Ontario dealing with everything related to air compressors. By supplying the best rental compressors and compressor parts to brand new air compressors and used compressors in Guelph, we have earned a name as one of the best in the business. Our team of employees is one of the driving forces of our continued success. Currently, we are looking to expand our team and are hiring for the following positions.
 

Current job openings at Compressed Air International Inc

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1) Millwright / Field Service Technician - Guelph, Ontario Service Centre:

The Millwright / Field Service Technician is required to troubleshoot, repair, and service Compressed Air Equipment in our Guelph, Ontario service shop and client on-site locations in the Guelph/KW/Cambridge and the surrounding 519 Region. 
 

The successful applicant is required to perform the following duties:

• Installations & Start-ups of Air Compressors, Compressed Air Equipment, and turnkey Air Compressor Systems and retrofits
• Troubleshoot, service, and repair Compressed Air Equipment, and/or refer any outstanding issues the further partner and Technical support
• Perform Scheduled Preventative Maintenance procedures on Air Compressors, Air Dryers, and all related downstream Compressed Air Equipment
• Report and discuss the status of the client’s Compressed Air Equipment with appropriate client representatives on site
• Thoroughly document and record work performed on all Compressed Air Equipment per all Company procedures
• Provide excellent Customer Service and Customer Feedback
• Work with other Skilled Trades on Compressed Air Equipment and Installations as required
• Maintain a clean and safe work environment and supply Company Service Vehicle
   

Position Requirements:

• Extensive knowledge of Air Compressors, Air Dryers, and Compressed Air System related products
• Ability to interpret and follow Compressed Air Equipment diagrams & schematics.
• Excellent communication skills and attention to detail.
• Occasional on-call/after-hours service duties
• Understand and support company-wide and Provincial Health & Safety procedures
• Own basic tools/equipment as per Millwright requirements
• Valid Ontario Driver’s License with a clean abstract
• Successful candidates will ideally hold a recognized skilled trade certificate for Ontario or are working towards completing their trade certificate.
• Candidates with demonstrated Millwright / Industrial Compressed Air Equipment experience are preferred for this position.

2) Sales Representative - Industrial - Guelph, Ontario Service Centre:

The Sales Representative - Industrial is responsible for selling CAI industrial products or services through the achievement of opportunity-based sales quotas. This representative will reach business targets through excellent telephone sales, outside sales, and communications skills using a courteous and knowledgeable approach. The Sales Representative will also develop his/her revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers leading to future sales. Integrity, vision, and passion are essential for this role.
 

Core Competencies:

• Customer Focus
• Communication
• Energy and Stress
• Mediating and Negotiating
• Problem Solving
• Adaptability / Flexibility
• Result Focus
• Creative and Innovative Thinking
• Ethics and Integrity
• Accountability and Dependability
• Team Work
• Quality Orientation
• Time Management
• Development and Continual Learning
• Research and Analysis
• Decision Making and Judgement
• Providing Consultation
• Planning and Organizing
• Mathematical Reasoning
   

Job Duties:

• Collaborate with the Sales Manager and/or General Manager to determine necessary strategic sales approaches and ensure that the business plans for each of the product lines are implemented.
• Direct account responsibility for key accounts.
• Working with the Sales Manager, preparing account plans with target accounts, and reviewing and updating progress every quarter.
• Grow existing customer accounts and relationships.
• Develop and build relationships with new accounts and develop additional contacts within existing accounts and increase market share.
• Develop and execute strategies aimed at growing target accounts related to geography, market segment, product line, or account resulting in revenue growth.
• Provide or facilitate technical assistance to customers and other Business Unit sales staff to ensure all sales activity is fully supported.
• Participate in personal development training and technical training of the industrial product lines.
• Work to eliminate obstacles that hinder productivity and promote effective sales operations. Active involvement in crisis management and operational productivity issues i.e.: out of stock, order fulfillment issues, pushing back orders, customer complaints, and emergency customer visits.
• Communicate suggestions for improvement regularly and participate in implementation.
• Assist in the preparation of annual sales forecasts, budgets, etc.
• Work closely with the sales team to ensure the company is exceeding the expectations of its principals.
• Recommend and assist in the development of new product lines and principal relationships.
• Promote goodwill by supporting marketing initiatives to create more awareness and presence in the electrical industry.
• Keep up-to-date records on sales calls, customer contacts, and details of meetings promptly in the format required.
• Prepare and present technical presentations on Compressed Air Intl products and services.
• Maintain and expand the company's database of prospects and opportunities using CRM
• Set up and deliver sales presentations, quotation forms, product/service demonstrations, and other sales actions.
• Respond to RFP inquiries to potential clients.
• Perform other duties as assigned.
   

Requirements:

• University or College degree preferred.
• Minimum 5 years experience in technical sales.
• Extensive knowledge/experience in sales.
• Extensive knowledge/experience in the industrial products industry.
• Proven experience in organizing sales calls and schedules and evidence of detailed reporting is required.
• Competency in client relationship management software and Microsoft Office or equivalent.
• Exceptional skills in developing and maintaining client relationships.
• Proven track record in developing new sales and accounts.
• Demonstrated enthusiasm and self-motivation.
• Must be hands-on and enjoy a broad range of activities.
• Will exhibit an eagerness for contributing beyond immediate duties and getting the job done.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal & written communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• High level of integrity and work ethic.
   

3) Inside Sales Co-Ordinator - Woodbridge, Ontario:

The Inside Sales Co-Ordinator is responsible for supporting the sales department by assisting in selling CAI products and services through high-level customer service to clients and potential customers, responding to call-in inquiries, and performing the administrative functions of the sales process. As a valuable member of the Woodbridge Office, the individual will communicate with internal and external stakeholders, including suppliers, clients, and CAI/Xebec staff. Integrity, vision, professionalism, and passion are key components of this position as well as providing excellent telephone sales and communications skills, and the establishment of ongoing rapport with existing customers. Other duties may be assigned as necessary.
 

Core Competencies:

• Customer Focus
• Communication
• Energy and Stress
• Problem Solving
• Adaptability / Flexibility
• Result Focus
• Creative and Innovative Thinking
• Ethics and Integrity
• Accountability and Dependability
• Team Work
   

Job Duties:

• Collaborate with the Sales Manager and/or General Manager to determine necessary strategic sales approaches.
• Create and deliver qualified opportunities to Sales Managers where appropriate.
• Maintain and expand the company's database of prospects and opportunities using CRM
• Ensure follow-up by passing leads to Sales Managers with calls-to-action, dates, complete profile information, sources, and so on.
• Set up and deliver sales presentations, quotation forms, product/service demonstrations, and other sales actions.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as email promotions, website promotions, and other sales-related activities
• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Enter new customer data and update changes to existing accounts in the corporate database.
• Investigate and troubleshoot customer service issues.
• Attend periodic sales training where applicable.
• Respond to customer service calls courteously and professionally.
• Provide customer support and troubleshooting services via telephone.
• Address client inquiries regarding the status of orders, payments, refunds, etc.
• Perform other duties as assigned.
   

Requirements:

• University or college degree in marketing or business, or an acceptable combination of education and experience in the industrial equipment field
• 2 years of direct work experience in a sales support role
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal & written communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook
• High level of integrity and work ethic.
• Experience with customer relationship management software.
   

4) Service Co-Ordinator - Woodbridge, Ontario:

The Service Co-Ordinator supports the service department by assisting in managing the Preventative Maintenance Program, as well as the planned and emergency service for CAI. This includes entering service orders, reviewing inventory demands for parts, updating service software, scheduling technicians, and handling logistics of the service job requirements. The Co-Ordinator provides high-level customer service to clients and potential customers, responding to call-in inquiries and performing the administrative functions of the service process. As a valuable member of the Woodbridge Office, the individual will communicate with internal and external stakeholders, including suppliers, clients, and the CAI/Xebec team. Integrity, vision, professionalism, and passion are key components of this position, as well as, providing excellent telephone communications skills, and the establishment of ongoing rapport with existing customers. Other duties may be assigned as necessary.
 

Core Competencies:
 

• Customer Focus
• Communication
• Energy and Stress
• Problem Solving
• Adaptability / Flexibility
• Result Focus
• Creative and Innovative Thinking
• Ethics and Integrity
• Accountability and Dependability
• Team Work
   

Job Duties:

• Investigate and troubleshoot customer service issues.
• Respond to customer service calls courteously and professionally.
• Provide customer support and troubleshooting services via telephone.
• Address client inquiries regarding the status of orders, payments, refunds, etc.
• Co-ordinate, plan and schedule day-to-day activities with our Air Compressor Technicians
• Order and maintain accurate daily and monthly inventory of all required Service Department Parts and Consumables for our customer’s ongoing Preventive Maintenance Service requirements
• Organize and Schedule customer’s Preventive Maintenance services with Technicians and Clients
• Thoroughly document and record and input all Service and Maintenance work performed on customer Compressed Air Equipment per Company procedures
• Provide an excellent Customer Service Experience and Customer Feedback
• Work with other Skilled Trades on Compressed Air Equipment and Installations as required
• Enter new customer data and update changes to existing accounts in the corporate database
• Maintain a clean and Safe Workplace Environment
• Perform other duties as assigned
   

Job Requirements:
 

• Basic or extensive knowledge of Industrial and Commercial Services flow and procedures
• Ability to interpret and follow Technical Manuals and Diagrams
• Excellent computer, data entry, and communication skills and attention to detail
• Good working knowledge of Microsoft Outlook, Word, and Excel
• Understand and support Companywide and Provincial Health & Safety procedures
• Valid Ontario Driver’s License with a clean abstract
• Candidates with demonstrated Industrial Services and Maintenance experience are preferred for this position
   

Extensive Compressed Air Industry Technical Training and Support will be provided to the successful applicant.